If store credit is selected, the restocking return shipping fee will be waived. A refund, less a $14.00 return shipping fee, will be made in the original form of payment if selected. We are happy to accept eligible returns in new and unused condition within 30 days from receipt of the package. ![]() Item(s) made with delicate materials that can be easily contaminated, distorted or damagedĬ.We hope you love what you ordered and that your purchase results in a true #millymoment. Return sent without any prior request to Customer Service.Ĥ. Return request made 7 days after the delivered date.Ģ. Once item is returned, we will proceed with the refund for returned item(s) and return shipping fee.ġ. For return shipping fee, customer must sendĪ photo copy of the return shipment receipt to Customer Service for reimbursement. Relevant costs will be responsible by store. Return due to defective items or wrong delivery Exchanges after shipment are not accepted.ī. You will be responsible for the return shipping fee. If your order did not meet the free shipping requirement, If you return part of your order and the rest of your order amount does not meet the free shipping requirement.ģ) You will be responsible for return shipping fee only, if you return part of your orderĪnd the rest of your order amount still meets the free shipping requirement. If your order has met the free shipping requirementġ) You will be responsible for both initial and return shipping fees, if you return your entire order.Ģ) You will be responsible for both initial and return shipping fees, We kindly ask for your consideration on this matter. Sold-out items will be cancelled and refunded via your original payment method, and the rest of your items will ship when the order is ready. So there might be sold-out items in your order. Please be advised that stock availability may change depending on when you purchase the items, We are running a pre-order system where items are stocked as orders are placed. So we cannot process the cancellation or change. If your order status is not in ‘Before Shipment’ (Preparing Shipment), it means your order has already been packed and sent out, Exchange for a different item is not accepted. You may only change the option of the same item you ordered. Changes can only be processed when your order is in ‘Before Shipment’ status (Preparing Shipment).Ĭhanges or cancellations require confirmation from Customer Service. You can cancel your order or make changes to items/shipping information before shipment. Order cancellation or change before shipment ■ Case Eligible for Return/Exchange and Cancellation availableġ. Your refund will be issued after we have received and examined your item(s). After shipping, notify Customer Service with the relevant information.ĥ. (Please make sure to include your order number, name, and e-mail address.)Ĥ. Securely repack the item(s) you wish to return to prevent damage in transit, then mail the package via EMS to the return address provided by Customer Service. After the return request has been made, our Customer Service team will contact and guide you through.ģ. Otherwise, your return will not be accepted.įor missing item(s), contact Customer Service immediately within 1 day.Ģ. Make a return request to Customer Service within 7 days of receiving the item. For returns due to reasons caused by store, including wrong shipment, defective items, etc., relevant expenses will be paid by store.ġ. All return due to Change of mind must be sent via EMS service. ![]() ![]() Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund. For returns due to reasons caused by customer, including wrong address, refusal to pay customs, etc., Item(s) must be returned unworn, undamaged, unwashed and with all tags/labels attached including free gifts and any packaging.
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